FAQ's

Find answers to

Frequently Asked Questions

  • Where is the camp held?

    YEC Camp is held at Milton Keynes College Chaffron Way.

    (The Young Explores entrance is next to the Woughton Leisure Centre building on Rainbow Drive).

     

    Here’s the address for working out your quickest route.

     

    Innovation & Technology Centre

    MK College I

    Rainbow Drive

    Milton Keynes

    MK6 5EJ

     

    Using GPS?

    Please use postcode MK6 5EJ

  • What time can I drop my child off?

    Drop off Times

    Normal Hours

    Our drop off times are 8.30am - 5.00pm Monday to Friday (closed Bank Holidays).

    Please do not drop them off earlier than 8.30am as we will not be able to let them in unless you have paid for Extended Hours.

     

    Extended Hours

    Extended times are available from 8am -5.30pm for £3 per child per day.

    * Drop Off times are subject to change. You may wish to check with us before each camp.

  • Will my child make friends?

    Yes we are sure they will. One of our aims at Young Explores is to build confidence and encourage children to make friends. There are plenty of opportunities for children to get to know each other whether its during team games, free play time, or even just  during lunch or snack time.

  • My child is in secondary school are they too old?

    Being in secondary school

     

    The great thing about Young Explorers Camps is that we fully cater for mainly older children and teens up to 14 years old.

     

    We know that sometime they may not want to do the same things as the young  children so we make sure that the programme and activities  are suited to their likes.

    There is plenty to do for them and our camps are not just for the younger ones!

  • Do you provide Lunch?

    Yes we do as part of the price you your child will receive lunch.

    Typical the lunch will be hot with a dessert however on certain days cold lunches will be provided depending on the schedule for the day.

     

    We can also accommodate for special diets requirements but this must be discussed with us before the day your child is due to be on camp. Its import you put this is in their registration form.

     

  • What trips do you go on?

    We aim to rotate our trips so that children get the most out our camp, especially if they will be with us for more than one week. Our most popular trips are Cineworld, Hollywood Bowl and Ice skating. For 2018 we will also be introducing new trips to increase the fun!

     

  • What activities do you do?

    Like our trips, we aim to do several different activities each day. No two days are ever the same which makes us so different to most other camps. Most days including the following plus more; lots of team games and quizzes, sport activities, free play, and  a big activity such has model making, graffiti, painting, baking, swimming or something similar.

     

    Our team put a lot of effort into making sure there is always something fun to do.

  • How safe are the activities?

    Your child's safety is our number one priority so we take all measure to ensure that call campers are safe thought their stay with us.

    The MKCollege site and building we use is fully risk assessed. Once all children are in is securely locked ensure no one can get in or out with our one of a team members authorisation. All rooms and play areas are checked over thoroughly before any use of activity.

  • What time are you open?

    Phone Lines Opening Times

    Monday 9:00 - 17:00

    Tuesday 9:00 - 17:00

    Wednesday 9:00 - 17:00

    Thursday 9:00 - 17:00

    Friday 9:00 - 12:00

     

     01908 761009

     

    Camp Opening Times

    Please note that our camp times are applicable during school holidays only.

     

    Normal Hours (New 2018 times)

    Our normal camp times are 8.30am - 5.00pm Monday to Friday (closed Bank Holidays).

     

    Extended Hours

    Extended times are available from 8am -5.30pm for £3 per child per day.

    * Opening hours are subject to change. You may wish to check with us before each camp.

  • What are the prices for camp?

    Prices

     Last updated January 2018

    Booking Type

     

    Half Day

    Full Day

    Full Week Package from

    TWO WEEK PACKAGES from

    three week Packages

    Prices

     

    £17.00

    £30.50

    £132.00

    £220.00

    £330.00

    All camp prices include all activities for the day including a trip, travel (if applicable) on trip days, lunch and care in a safe environment by DBS checked staff.

    Upgrades

     

    Extended hours 8am - 6pm

     

    YEC T-Shirts

     

    YEC Bags

    Prices

     

    £3 per person per day

     

    £12

     

    £16

  • What dates are the camps running?

    Our next camp starts on the 12th February 2018.

    Please see below the full list of date below:

    12th-16th February 18

    26TH - 29th March 18

    3RD  - 6th April 18

     

  • How do I book my child on?

    There are two simple ways to book on to our camps. The easiest and fastest way is to book online in our store and the other way is to book by phone.

    Book Online

    BOOK ON

    Book by Phone

     01908 761009

    Monday 9:00 - 17:00

    Tuesday 9:00 - 17:00

    Wednesday 9:00 - 17:00

    Thursday 9:00 - 17:00

    Friday 9:00 - 12:00

  • How do I cancel a Booking?

    Cancelling Within 14 Days

    You can cancel your booking up to 14 days after your booking with the right for a full refund. Your cancellation must be made via our online cancellation form or by phone 01908 761009.

     

    Cancelling After14 Days

     

     

  • I've seen an offer but I have already booked can i still get it?

    honouring promotional offers

    If a promotion is launched within 5 working days of your camp booking we will honour the discount so long as the promotion is valid and applicable to your booking.

    In order to refund or provide you with the offer you must contact us within 14 days of the offer being launched.

     

    When can we not honour a promotional offer

    • If your child has attended more than 50% off your booking time we will not be able to offer any promotion/refund/discount or rewards.

     

    • If you have already used another promotional offer on your current booking we can not exchange or offer a different discount on your booking.

     

    • If the promotional offer lasts less than 48 hours, we can not offer a discount or a refund on your current booking.
  • I have not Received my booking / order Confirmation email?

    If you did not receive your confirmation email, please check your junk and spam folders, as at times emails can automatically be sent here.

     

     

    If you still have problems call our contact us on 01908 761009 Mon -Thurs 9am - 5pm | Fri 9am -12pm.

    Calls  are charged at local rate.

  • How do I claim corporate discount?

    Corporate Discount

    If your place of work has a partnership with us, they will have a unique promo code.

    You will need to use this code before you checkout in the 'Coupon code' box.

     

    If you would like to set up a corporate discount scheme  please call us on 01908 761009 Mon -Thurs 9am - 5pm | Fri 9am -12pm.

    Calls  are charged at local rate.

Enquiries 01908 761009

Mon - Thurs 9am - 5pm | Fri 9am -12pm

Copyright © 2018 Young Explorers Camps Ltd. Company Number 9682688

FAQ's
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Find answers to

Frequently Asked Questions

ABOUT BOOKING ON TO CAMP

INCLUDES;

  • How to book
  • Price
  • Camp Dates
  • Order Status
  • How to cancel a booking

Booking FAQs

Camp FAQs

Company FAQs

  • Where is the camp held?

    YEC Camp is held at Milton Keynes College Chaffron Way.

    (The Young Explores entrance is next to the Woughton Leisure Centre building on Rainbow Drive).

     

    Here’s the address for working out your quickest route.

     

    Innovation & Technology Centre

    MK College I

    Rainbow Drive

    Milton Keynes

    MK6 5EJ

     

    Using GPS?

    Please use postcode MK6 5EJ

  • what time can I drop my child off?

    * Drop Off times are subject to change. You may wish to check with us before each camp.

    Drop off Times

    Normal Hours

    Our drop off times are 8.30am - 5.30pm Monday to Friday (closed Bank Holidays).

    Please do not drop them off earlier than 8.30am as we will not be able to let them in unless you have paid for Extended Hours

     

    Extended Hours

    Extended times are available from 8am -6pm for £3 per child per day.

  • Will my child make friends?

    Yes we are sure they will. One of our aims at Young Explores is to build confidence and encourage children to make friends. There are plenty of opportunities for children to get to know each other whether its during team games, free play time, or even just  during lunch or snack time.

  • My child is in secondary school are they too old?

    Being in secondary school

     

    The great thing about Young Explorers Camps is that we fully cater for mainly older children and teens up to 14 years old.

     

    We know that sometime they may not want to do the same things as the young  children so we make sure that the programme and activities  are suited to their likes.

    There is plenty to do for them and our camps are not just for the younger ones!

  • What time are you open?

    Phone Lines Opening Times

    Monday 9:00 - 17:30

    Tuesday 9:00 - 17:30

    Wednesday 9:00 - 17:30

    Thursday 9:00 - 12:30

    Friday 9:00 - 17:30

     

     01908 761009

     

    Camp Opening Times

    Please note that our camp times are applicable during school holidays only.

     

    Normal Hours

    Our normal camp times are 8.30am - 5.30pm Monday to Friday (closed Bank Holidays).

     

    Extended Hours

    Extended times are available from 8am -6pm for an extra £3 per child per day.

    * Opening hours are subject to change. You may wish to check with us before each camp.

  • How do I book my child on?

    There are two simple ways to book on to our camps. The easiest and fastest way is to book online in our store and the other way is to book by phone.

    Book Online

    BOOK ON

    Book by Phone

     01908 761009

    Monday 9:00 - 17:00

    Tuesday 9:00 - 17:00

    Wednesday 9:00 - 17:00

    Thursday 9:00 - 17:00

    Friday 9:00 - 17:00

  • What are the prices for camp?

    Prices

    2018

    Booking Type

    Half Day

    Full Day

    Full Week Package from

    TWO WEEK PACKAGES from

    Three Week Packages

    Prices

    £17.00

    £30.50

    £132.00

    £220.00

    £330.00

    All camp prices include all activities for the day including a trip, travel (if applicable) on trip days, lunch and care in a safe environment by DBS checked staff.

    Upgrades

    Extended hours 8am - 6pm

     

    YEC T Shirts

     

    YEC Bags

    Prices

    £3.00 per person per day

     

    £12.00

     

    £16.00

  • What dates are the camps running?

    2017 Dates

    Our next camp starts on the 13th February 2017.

    Please see below the full list of date below:

    13TH - 17TH FEBRUARY 2017

    3RD - 7TH APRIL 2017

    10TH - 13TH APRIL 2017

    30th May -2nd June 2017

    24th - 28th July 2017

    31st July- 4th  August 2017

    7th August - 11th August 2017

    14th August - 18th August 2017

    21st August - 25th August 2017

  • How do I cancel a Booking?

    Cancelling Within 14 Days

    You can cancel your booking up to 14 days after your booking with the right for a full refund. Your cancellation must be made via our online cancellation form or by phone 01908 761009.

     

    Cancelling After14 Days

    After 14 days if you would like to cancel but have not taken out our Customer Protection Plan (CPP) you will not be entailed to credit on your account unless your child is ill and is supported by a doctors note.

    If you have taken out Customer Protection Plan on your booking you may cancel your booking up to the last working day before your child's first day of camp.

    Please note that if you do cancel with a doctors note without CPP you will only be entitled to a credit note not a refund.

    Your Customer Protection Plan must be taken out at the time of your booking or up to 10 days after.

     

    Taking out CPP

     

  • I've seen an offer but I have already booked can i still get it?

    honouring promotional offers

    If a promotion is launched within 7 days of your camp booking we will honour the discount so long as the promotion is valid and applicable to your booking.

    In order to refund or provide you with the offer you must contact us within 14 days of the offer being launched.

     

    When can we not honour a promotional offer?

    • If your child has attended more than 50% off your booking time we will not be able to offer any promotion/refund/discount or rewards.

     

    • If you have already used another promotional offer on your current booking we can not exchange or offer a different discount on your booking.

     

    • If the promotional offer lasts less than 48 hours, we can not offer a discount or a refund on your current booking.
  • I have not Received my booking / order Confirmation email?

    If you did not receive your confirmation email, please check your junk and spam folders, as at times emails can automatically be sent here.

     

     

    If you still have problems call our contact centre on 01908 761009 Mon -Thurs 9am - 5pm | Fri 9am -12pm.

    Calls  are charged at local rate.

  • How do I claim corporate discount?

    Corporate Discount

    If your place of work has a partnership with us, they will have a unique promo code.

    You will need to use this code before you checkout in the 'Coupon code' box.

     

    If you would like to set up a corporate discount scheme  please call us on 01908 761009 Mon -Thurs 9am - 5pm | Fri 9am -12pm.

    Calls  are charged at local rate.